Computer Technician

Summary Objective:

The Computer Technician supports and maintains in-house computer systems, phones, cameras, networks, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Essential Functions:

• Deliver the Ultimate Fitness Experience to every member, every time
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
• Travel to 30 plus club locations in the D.C. Metropolitan area to troubleshoot all technical issues

Job Responsibilities:

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
• Accurately document instances of hardware failure, repair, installation, and removal
• Support development and implementation of new computer projects and new hardware installations such as kiosks, cameras, and phones
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
• Conduct research on computer products in support of PC procurement and development efforts
• Evaluate and recommend hardware products for purchase
• Work with end users to identify and deliver required PC service levels
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
• Monitor and test PC performance and provide PC performance statistics and reports
• Construct, install, and test customized configurations based on various platforms and operating systems
• Working technical knowledge of current network protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into PC issues and products as required
• If necessary, liaise with third-party support and PC equipment vendors
• Provide guidance to junior members of the team as required
• Attend all meetings as required
• Work early mornings, evenings, and weekends as necessary

Required Knowledge, Skills, & Abilities:

• Excellent technical knowledge of network and PC hardware
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience with
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Understanding of the organization’s goals and objectives
• Self-motivated and directed
• Keen attention to detail
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment
• Strong customer-service orientation

Required Experience, Education, & Certifications:

• College diploma or university degree in the field of computer science preferred
• 1-3 years equivalent work experience

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

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