Summary Objective:

The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations. Membership Managers must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Membership Managers also should be prepared to serve as Manager on Duty when a GM or AGM is not on site and they may be responsible for overseeing a department in their home club.

Essential Functions:

Deliver the ultimate fitness experience to every member, every time
Recruit and retain new club members
Attain membership sales and revenue goals
Recruit, hire, mentor, discipline, and manage staff in any assigned department
Create and manage monthly or weekly schedule for assigned department
Implement all department standard operating procedures
Meet, greet, and work the floor during select times
Serve as Manager on Duty as assigned

Job Responsibilities:

Respond to membership inquiries and schedule appointments daily
Acquire point of sale referrals from every new member
Conduct tours for scheduled appointments and prospects
Complete all membership paperwork and daily reports in an accurate and timely manner
Generate leads through in-club marketing and businesses within the community
Send thank-you notes and guest passes to new members within 48 hours of joining
Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
Track leads, appointments, and prospect interests in appropriate systems
Market club to organizations and corporations
Serve as Manager on Duty as assigned
Attend all required meetings and trainings
Participate in continuing education to boost personal performance
Respond to all member questions or concerns within 48 hours
Coordinate staff meetings for assigned department on a regular basis
Communicate club activities and procedures to assigned department staff
Track all point-of-sale interactions with members for successful completion
Create employee schedules and track time and attendance of all employees within assigned department
Verify and approve department payroll bi-monthly for assigned department
Review and manage assigned department expenses and oversee budget compliance
Maintain personnel files for all assigned department staff
Track inventory, order and restock items, and optimize inventory systems
Promote sale of pro shop items, drinks, and supplements
Oversee and coordinate assigned department tasks including but not limited to vendor scheduling, charity donations, deposits, member giveaways, lost and found, vending machine requests, and additional tasks delegated by the General Manager or Assistant General Manager as needed to appropriately manage and operate assigned department
Assist in day-to-day club operations as part of the management team
Understand and follow employee standards of conduct and ethics
Uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Demonstrated selling skills, including cross-selling and upselling
Ability to work with money
Ability to effectively enter and retrieve information from sales tracking systems
Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

High school diploma or GED
Two years of experience in sales preferred
CPR/AED Certification required

Employee Benefits:

All US Fitness team members receive:

Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.null